Returns and Exchanges
Looking to return or exchange your purchase? No worries!
Returns and/or exchanges are accepted within 30 days of the purchase date. All products must be in original packaging and verified by our Team to be in new, saleable condition once returned at the purchaser's expense. Download & Complete the Returns Form, and PRINT to include in your Return parcel to begin this process.
Refund & Exchange Conditions
Items that are returned for incorrect sizing or change-of-mind will be provided with a Store Credit to the value of the item/s returned, minus any applicable shipping costs of the original order; so that you can select your next preferred product from our store. Please note, if your Order qualified for Free Shipping and items are returned, Gorilla Health may retain an $12.95 shipping value from your Store Credit from your original order.
A cash refund may be offered for any item that is verified to have a manufacturing fault or warranty claim, at Gorilla Health's discretion, minus any shipping costs.
Returns that are not received in saleable condition, don't have a copy of the completed Return Request form attached or do not meet the requirements, will not be eligible for a return or exchange. Items that are not eligible will be returned to you with an additional postage fee of $12.95 AUD.
Please allow 5-7 business days (once we receive the product) for your return to be processed and an exchange to be sent.
For exchange of larger items (such as Backpacks, Vests and Weight plates) the purchaser will be responsible for the second shipping fee of the exchanged item due to the size and cost of shipping.
To Ensure Your Return or Exchange Will Be Accepted:
- Print, and include the Return Request Form in any posted returns to ensure your returns process is quick and easy
- DO NOT use or chalk Grips until you ensure the grips are the correct size. Sizing is approximate and often times a personal preference, so please keep in mind that you cannot return the grips once they have been used.
- DO NOT use or workout in knee sleeves, belts, apparel or any other gear. Sizing is approximate and often times a personal preference, so please keep in mind that you cannot return the items once they have been used.
- Closeout and Sale items are final. No returns or exchanges will be accepted unless the product is verified from Gorilla Health to have a product fault.
- Return items within 30 days of original purchase date. If the order is returned past the 30 day limit or does not fit the return guidelines, the items will be sent back to you for a $12.95 fee and no credit will be given.
Return & Exchange address:
PO BOX 4898
SUNSHINECOAST MC QLD 4560